Participant FAQ

You can check and resync your workouts from the Goals.Fit mobile app or the Admin website.

On Mobile App – 

• Download the latest version of Goals.Fit mobile app here – link
• If you are not logged in, Click on Profile icon (bottom right corner) – this will show you Login options
• Use Strava login, enter required details and login
• In the Goals.Fit app home screen, click on 3 horizontal lines icon at top left corner
• Select the My Workouts option
• Scroll and see all the workouts synced till now
• If you see one or more workouts are missing, click  ‘Missing Workouts?’ at the top
• You will see a button called – ‘Resync’ – click this and then select the earliest date when you see workout missing
• Your workouts will be deleted from this date and again resynced from strava
• This can take some time so please wait at least 15 minutes and then check back in the workouts list.

To check workouts and force Refresh your workouts on the admin website, please use the following procedure – 

• from your laptop browser, browse to https://admin.goals.fit/
• login with your strava or google account.
• from the menu, click on ‘My workouts’.
  you will see all your workouts retrieved to Goals.Fit.
• if you see any workout missing, click on the ‘Missing workouts’ button and select the date of the workout.
• all your rides from the selected will be added to the queue for resyncing.
• depending on how many other processes are ongoing, it may take some time for sync to happen again.
• refresh the same page after 10-15 minutes and you should see the workouts updated.
• challenge stats and ranks also will be updated up to 15 minutes of your resync request.

Please write back to us if you still face any issues.

No.

You can join Challenges, check your stats/ranks/eligible workouts directly from your web browser from the challenge link shared with you.

Click here for a list of all Public challenges on Goals.Fit.

• You can check your stats/ranks/eligible workouts directly from your web browser from the challenge link shared with you.

• If you have an iphone, you can download the Goals.Fit mobile app from the app store (iphone)

• Login with the same email address + strava account you used during registration for the challenge

• Please note that email+strava should be same or else you will not see the correct challenges

1. I joined a challenge after making an online payment for joining a challenge and logged in to Goals.Fit but do not see the challenge.

   Please make sure that the strava login and email address you use during registration and when logging in to Goals.Fit are the same. Both have to be same – if you use a different email address then we cannot connect your earlier registration.

   To check which email address you have used earlier, please check ‘Edit Profile’ screen on the Goals.Fit app.

2. I have never used Goals.Fit or joined a challenge before (including via web links) –

   • Download Goals.Fit mobile app (iphone) or login to Goals.Fit Admin

   • Login with the same email address + strava account you used during registration for the challenge

   • Please note that email+strava should be same or else you will not see the correct challenges

3. I tried both above but it’s still not showing in My Leaderboards.

   Please write to us – support at goals dot fit and we will help you out!

Logging into Strava on Goals.Fit with google/apple/facebook login will not work directly. You will need to enable email based authentication on strava and then use this for connecting your strava account to Goals.Fit.

Please follow this procedure for this – link.

Strava workouts are automatically synced to Goals.Fit – based on the activity type you select on Strava and the conditions specified in a challenge, these workouts will be considered eligible for the challenge.

If your workout is not showing in the tracker on Goals.Fit –

1. Please check in Strava if the activity type used in the workout is matching the challenge condition (for cycling related only ride/virtualride types are eligible, for running only walk/run/virtualrun/virtualwalk are eligible, for walking only walk/virtualwalk are eligible). Any workout not matching the challenge type will not be considered eligible.

2. Check if your workout matches all challenge conditions

3. If both above are ok, please email us and send a link of the workout to support at goals dot fit.

1. Logout of Goals.Fit mobile app (top left menu icon – bottom most option)

2. Login back with the same email address + strava account you used during registration for the challenge

3. Please note that email+strava should be same or else you will not see the correct challenges

Please follow the procedure below –

1. Make sure you are currently logged in to Goals.Fit app

2. open your default mobile browser and browse to strava.com

3. login to your correct strava account

4. back in Goals.Fit Edit Profile section – tap the Reconnect Strava button

5. authorise Goals.Fit to access your data

6. when you tap Currently Connected button in Edit Profile, your correct strava profile should be shown